Citrix Endpoint Analysis Plugin is a program developed by Citrix Systems. The most used version is 4.5.5.0, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program.
The Endpoint Analysis feature enables administrators to analyze and make client connection choices based on client endpoint settings for plug-in sessions connecting through the NetScaler Gateway. Previously, NetScaler Gateway administrators had to manually upload a new EPA library using the command line in order to upgrade the EPA libraries in. For macOS X, the user is required to install the Endpoint Analysis plug-in. The plug- in for macOS X is installed as a 32-bit application. No special privileges are necessary to install it. On subsequent logon attempts, if the plug-in versions do not match, the user is prompted to download and install the plug-in. Important: In pre-authentication endpoint analysis, the user cannot log on with the Citrix Gateway plug. Download the files located under Mac OS Downloads. Install “ActivID ActivClient for Mac 4.0.1.85.dmg”. You will be prompted to download and install the Citrix Endpoint Analysis (EPA) Plug-in. Open downloaded file. Install Citrix Endpoint Analysis Plug -in. Download Citrix Endpoint Management product software, legacy software, evaluation and trial software, and tools.
Applicable Products
Symptoms or Error
When using End Point Analysis (EPA), the plug-in fails to start or fails to scan after starting on MAC. Using a web browser does not initiate the scan, even when using ICA-Proxy for EPA.
Citrix Gateway Endpoint Analysis Download
The following errors are displayed:
Cannot connect to NetScaler Gateway. Contact your help desk with following information: Endpoint analysis process failed.
3006: The plug-in failed to start. Contact your help desk or system administrator.
![]() Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
To resolve this issue ensure that the preauthentication policy and NetScaler Gateway plug-in are correctly configured.
Citrix Endpoint Analysis Client
Safe download of flash for a mac. In this article a File Exist Policy for preauthentication is used to illustrate the correct configuration.
Problem Cause
This error is usually observed when preauthentication policy or NetScaler Gateway plug-in is in correctly configured.
Additional Resources
In the NetScaler command line interface, you can run the following command to view the failed EPA scans:
tail -f /var/log/ns.log | grep EVAL
The EPA scans that pass will not show in this log. How to download facetime on an old mac.
For more information about EPA, refer to Citrix Documentation - Configuring Endpoint Polices.
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December 2020
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